Meadowbank Day Service Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07715 210921
What information we collect, use, and why
We collect or use the following information for service updates, keeping records up-to-date or marketing purposes:
- Names and contact details
- Marketing preferences
- Records of consent, where appropriate
Why:
- To deliver services that have been requested.
- To make contact as necessary in accordance with the services requested or enquired about.
- To securely and accurately maintain our own accounts and records.
Lawful bases
Our lawful bases for collecting or using personal information for service updates, keeping records up-to-date or marketing purposes are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
- Health care providers
- Schools, colleges, universities or other education organisations
- Councils and other public sector organisations
How long we keep information
We only hold information and/or personal data for as long as it is needed in service delivery. We retain historical customer data for a minimum period of 6 years for accounting purposes.
Who we share information with
- Health care providers
- Organisations we need to share information with for safeguarding reasons
- Organisations we’re legally obliged to share personal information with
- Individual customer data will never be passed to a third party without the express consent of the respective individual.
- Social Media
Our websites includes social media cookies, including those that enable users who are logged in to the social media service to share content via it.
- Mailing Lists
We collect personal information like email addresses in order for us to tell you about our services and how we deliver these services. We may also use this information to:
- contact you if we need to obtain or provide additional information
- to check our records are current
- to obtain feedback.
We do not pass or exchange email lists with third party organisations.
We use a third-party provider “MailChimp”, to deliver our email newsletter. We gather statistics around email open and click through rates using industry standard technology to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of our email newsletter or by emailing our customer service team via this website.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice or by using our Contact Us form.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
24 June 2024